- Service Desk Executive In-Office Hyderabad, Telangana, India Service Desk Executive

- Company Description: DDi a Makro Group of Company (https://www.ddismart.com/) DDi is an innovative Technology partner for BioPharma and Medical Device companies.

- DDi has built its competency with a unique blend of functional / domain expertise to serve the technology needs of this industry.

- we serve Clinical, Regulatory, and Enterprise domains by providing cutting-edge technology products and automation solutions for companies of various sizes.

- (Clinical Solutions & Regulatory Solutions).

: We are seeking a highly motivated and skilled Service Desk Support Engineer to join our dynamic IT team.

- The successful candidate will play a crucial role in providing technical support and assistance to our users, ensuring smooth operations and excellent customer satisfaction.

Responsibilities:

- Provide first-line technical support to users via phone, email, or in-person, resolving hardware, software,



and network issues promptly and efficiently.

- Utilize ticketing system to log, prioritize, and track user requests, ensuring timely resolution and effective communication with users.

- Diagnose and troubleshoot technical issues related to desktops, laptops, printers, mobile devices, software applications, and network connectivity.

- Collaborate with other IT teams to escalate and resolve complex technical problems, ensuring minimal disruption to business operations.

- Install, configure, and maintain hardware components, software applications, and peripheral devices as needed.

- Create and update documentation, knowledge base articles, and user guides to facilitate self-service and improve support efficiency.

- Conduct user training sessions and workshops to promote technology adoption and enhance user proficiency.

📌 Service Desk Executive (Hyderabad)
🏢 Makro Group
📍 Hyderabad