We are seeking an experienced Service Delivery Manager - HPC ITIL/ITSM responsible for the end-to-end delivery of HPC services and solutions, empowering scientists and researchers to accelerate innovation. This role acts as a bridge between research and IT departments, ensuring seamless operation, optimization and strategic evolution of the HPC workplace.

Responsibilities

- Oversee daily operations of HPC infrastructure, including compute clusters, storage systems and software stack

- Collaborate with research and development teams to understand computational needs and translate them into technical requirements

- Lead projects for expansion and enhancement of HPC capabilities, managing timelines, budgets and resources

- Contribute to the long-term roadmap for HPC, staying updated on emerging technologies like AI, machine learning and quantum computing

- Monitor system performance, identify bottlenecks and implement optimizations

- Provide user support and develop training programs for researchers





- Ensure compliance with industry regulations, data privacy standards and internal security policies

Requirements

- 13 to 15 years of overall professional experience

- Proven experience managing large-scale HPC environments, preferably in pharmaceutical, biotechnology or research-intensive industries

- Bachelor's or Master's degree in Computer Science, Engineering or a related scientific discipline

- Deep understanding of HPC architecture, cluster management and parallel file systems

- Knowledge of high-speed interconnects and job scheduling

- Strong project management and leadership skills with excellent communication abilities

- Analytical and problem-solving skills for troubleshooting complex technical issues

Nice to have

- Experience with cloud-based HPC and containerization technologies

Location - Hyderabad, Pune, Chennai, Bangalore, Gurgaon, Coimbatore, Jaipur

📌 Service Delivery Manager -HPC & ITIL/ITSM (Chennai)
🏢 EPAM Systems
📍 Chennai