Key Responsibilities – Service Engineer Coordinator

- Plan and complete Service Engineer deputation on the previous working day.

- Assign service calls based on location, skill level, priority, and urgency.

- Maintain accurate service call records, job status, and customer service history.

- Monitor service call assignment, progress, attendance, and closure.

- Ensure compliance with response time and MTCC targets and timely FIR submission.

- Coordinate effectively with Service Engineers, customers, and internal teams.

- Monitor open, pending, delayed, and repeat calls and take corrective action.

- Monitor Service Engineer productivity and manpower utilization to minimize idle time.

Pay: ₹15,000.00 - ₹25,000.00 per month

Advantages

- Cell phone reimbursement

- Health insurance

- Provident Fund

Education

- Bachelor's (Preferred)

Experience

- Customer service: 2 years (Preferred)

Language

- English (Preferred)

- Hindi (Preferred)

- Assamese (Preferred)

Location

- Guwahati, Assam (Guwahati, Kamrup Metro District) (Preferred)

Shift availability

- Day Shift (Preferred)

Work Location: In person

📌 Service Coordinator (Guwahati)
🏢 Shree Poddar Earthmovers
📍 Guwahati