Role & responsibilities

- Develop ServiceNow technical curriculum, eLearning, ILT, videos, labs, and job aids.

- Configure and troubleshoot ServiceNow instances, sandbox/cloud labs, plugins, data, and workflows.

- Write ServiceNow scripts, JavaScript, SQL/database queries, and automation for hands-on labs.

- Translate complex technical documentation into learner-friendly, use-case-based content.

- Create assessments, knowledge checks, certification, and credentialing content.

- Develop training content on Generative AI and Agentic AI within ServiceNow.

- Use Articulate 360/Rise, Captivate, Camtasia, Snagit for eLearning and multimedia content.

- Apply instructional design and adult learning principles.

- Test and maintain training environments and ensure technical accuracy and quality.

- Collaborate with SMEs, instructors, course owners, and stakeholders and manage multiple curriculum projects.

- Leverage AI tools such as Claude for content development and workflow automation.





Preferred candidate profile

- Proven ability to manage scope, gather requirements, track timelines, and drive results across multiple concurrent projects.

- Working knowledge of Agile practices and software delivery lifecycle.

- Ability to think critically while engaging with AI as a support tool experience with Claude or similar AI tools for content development workflows.

- Demonstrated ability to influence and consult with stakeholders, providing options with pros, cons, and risks for training and adoption-related decisions.

- Undergraduate or graduate degree in instructional design, education, or organizational development; or equivalent experience.

- High level of flexibility, creativity, and dependability. Ability to engage as part of a global team across multiple time zones.

📌 Senior Technical Curriculum Developer (Hyderabad)
🏢 TSIT Digital Technologies
📍 Hyderabad