Serve as a trusted advisor who provides advice and support to clients on services and best practices, as well as ongoing operational issues. This role directly influences client interaction with NextGen products.

- Support solutions, provide technical guidance, and advocate for the customer.

- Ensure environments remain operationally healthy whilst reducing cost and complexity.

- Develop trusting relationships with customers, understanding their business needs and technical challenges.

- Drive technical discussions regarding incidents, trade-offs, and risk management.

- Collaborate and partner with Solutions Architects, Business Developers, Professional Services Consultants, Sales Account Managers, and C-suite executives.

- Provide detailed reviews of service disruptions and all metrics.

- Proactively problem-solve and find opportunities for customers.

- Develop methods, techniques, and evaluation criteria for obtaining results.

- Work with operations to provide ongoing maintenance, including updates, patching, and antivirus updates.

- Troubleshoot and resolve issues in assigned technology, including hardware, software, operating systems and application-related issues; conduct performance monitoring, systems health checks and capacity planning.

- Report progress of the project / task to all stakeholders in a timely and efficient manner.





- Identify /document issues prior to client impact. Work directly with individuals and teams from different areas of the organization to drive product improvement.

- Support clients undertaking gap analysis between the current and future state so that the configuration of solutions meets client needs.

- Perform other duties that support the overall objective of the position.

Education Required:

- Bachelor's degree.

- Or, any combination of education and experience that would provide the required qualifications for the position.

Experience Required:

- 5 years' relevant experience as a Technical Accountant Manager or similar.

- Cloud Hosting expertise with a preference towards AWS knowledge and certifications.

- Experience in the medical field preferred.

Knowledge, Skills &

- Abilities:

- Knowledge of: Troubleshooting hardware, software, operating systems, and application-related issues; conducting performance monitoring, systems health checks, and capacity planning
- Cloud hosting
- AWS
- Microsoft Office.

- Skill in: Leadership through critical incidents; communication, organized, problem-solving, collaboration, technical acumen, and customer focus.

- Ability to: Work effectively in a rapid-paced environment, prioritize workload, multitask, and meet deadlines.

📌 Senior Technical Account Manager (Bengaluru)
🏢 NextGen Healthcare India
📍 Bengaluru