Senior ServiceNow Application Engineer / Lead SME – Healthcare

Company: InterScripts | Location: Hyderabad

InterScripts is seeking a Senior ServiceNow Application Engineer / Lead SME to design and deliver ServiceNow solutions for healthcare clients, driving digital transformation, workflow automation, and compliant IT operations.

Key Responsibilities

- Develop ServiceNow solutions using App Engine, Scoped Apps, Flow Designer, IntegrationHub

- Configure modules: ITSM, ITOM, HRSD, CSM

- Lead ITSM implementations (Incident, Problem, Change, Request) aligned with ITIL

- Integrate with EHR systems (Epic/Cerner), HL7/FHIR, and clinical platforms

- Automate workflows across patient services, clinical, and HR operations

- Implement AI capabilities (Virtual Agent, Predictive Intelligence)





- Manage CMDB & asset lifecycle (clinical devices, IT assets)

- Ensure compliance with HIPAA, GxP, FDA

- Act as SME, client-facing lead, and mentor

Requirements

Required Qualifications

- 5–12+ years of ServiceNow experience

- Expertise in ITSM, ITOM, App Engine, JavaScript, REST/SOAP APIs

- Experience with CMDB, Discovery, Flow Designer, IntegrationHub

- Healthcare domain knowledge (Epic/Cerner, HL7/FHIR, HIPAA, GxP)

Preferred Skills

- Certifications: CSA, CAD, CIS, ITIL

- Experience with AI/GenAI and large-scale implementations

📌 Senior ServiceNow Application Engineer / Lead SME – Healthcare (Telangana)
🏢 InterScripts
📍 Telangana