Company Description First American Financial Corporation is a leading provider of title, settlement, and risk solutions for real estate transactions, backed by more than 130 years of financial strength and stability. The company leverages innovative proprietary technologies and extensive data assets to drive the digital transformation of the real estate and mortgage industries.

In addition to title services, First American offers data and valuation products, mortgage subservicing, home warranty, banking, trust, and wealth management services. It serves a wide range of customers, including home buyers and sellers, real estate professionals, loan originators and servicers, commercial property experts, and homebuilders. With significant annual revenue and a broad presence across the United States and abroad, First American provides diverse career opportunities in a dynamic, growth-oriented setting.

Role Description This full-time Senior Service Desk Engineer role is based in Bengaluru in a hybrid work model, combining on-site collaboration with the flexibility of working from home for part of the week.

The Senior Service Desk

Engineer will provide advanced technical support to internal users, acting as an escalation point for complex incidents and service requests.

Responsibilities include diagnosing and resolving hardware, software, and network issues; managing ticket queues; and ensuring timely, accurate communication with stakeholders.



The role will help maintain service desk standards, document solutions and procedures, and contribute to continuous improvement of support processes and knowledge bases. The engineer will also mentor junior team members, coordinate with other IT teams, and support implementation of new tools and technologies that enhance service delivery and user experience.

Qualifications

- Strong technical support and troubleshooting skills, with experience resolving complex hardware, software, and network issues.
- Hands-on experience in help desk support and service desk operations, including ticketing systems, incident management, and service request workflows.
- Proven customer service skills, with the ability to communicate clearly, manage expectations, and provide user-friendly solutions.
- Experience working in hybrid environments and collaborating with cross-functional IT teams to solve problems and improve processes.
- Relevant certifications such as ITIL, CompTIA A+, Network+, or Microsoft/Windows administration are preferred.
- Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
- Ability to mentor and guide junior support staff, prioritize tasks effectively, and work independently with minimal supervision.
- Familiarity with enterprise tools such as Active Directory, Office 365, remote support solutions, and standard ITSM platforms is an advantage.

📌 Senior Service Desk Engineer (Bengaluru)
🏢 First American
📍 Bengaluru