? Hiring: Salesforce Support Consultant (GCM 5)

We are looking for experienced Salesforce Support Consultants to support and maintain Salesforce applications built on Salesforce Service Cloud, Experience Cloud, and Field Service . The role is focused on ensuring system stability, production support, incident resolution, root cause analysis (RCA), and continuous improvement while partnering closely with business users and cross-functional teams.

Key Responsibilities

? Provide L2/L3 production support for Salesforce applications across Service Cloud, Experience Cloud, and Field Service .

? Analyze, troubleshoot, and resolve production incidents, defects, and user-reported issues within defined SLA timelines.

? Perform Root Cause Analysis (RCA) , identify recurring issues, and implement permanent solutions to improve application stability.

? Collaborate with business users and product owners to gather, analyze, validate, and document functional and technical requirements.

? Design, configure, and support Salesforce solutions using Service Cloud, Experience Cloud, and Field Service to enable customer service and operational processes.

? Conduct system analysis, gap analysis, and impact assessments for enhancements, change requests (CRs), and new solution implementations.

? Support configuration changes, minor enhancements, bug fixes, and break-fix activities across production and lower environments.

? Configure and maintain Salesforce features including:

- Case Management
- Omni-Channel
- Service Console
- Salesforce Knowledge
- Experience Cloud Sites
- Field Service Work Orders

? Prepare, update, and maintain support documentation, operational runbooks,



and knowledge articles. ? Assist with production deployments, post-release validation activities, and rollback support whenever required.

? Work closely with Development, QA, Business, and Support teams to ensure timely issue resolution, seamless collaboration, and uninterrupted business operations.

? Monitor overall system health, application performance, data integrity, and user access/security-related issues.

? Support User Acceptance Testing (UAT), regression testing, and validation activities for production fixes, enhancements, and maintenance releases.

Required Skills

✔ Salesforce Service Cloud

✔ Salesforce Experience Cloud

✔ Salesforce Field Service (FSL)

✔ L2/L3 Production Support

✔ Incident Management & Defect Resolution

✔ Root Cause Analysis (RCA)

✔ Salesforce Configuration & Administration

✔ Case Management

✔ Omni-Channel

✔ Service Console

✔ Salesforce Knowledge

✔ Experience Cloud Sites

✔ Field Service Work Orders

✔ System Analysis & Gap Analysis

✔ Change Requests (CRs)

✔ Production Deployments

✔ Post-Release Validation

✔ Rollback Support

✔ UAT & Regression Testing

✔ Data Integrity & User Access Management

✔ Solid Communication & Stakeholder Management

? If you have the required Salesforce support experience and are looking for your next opportunity, share your updated resume via LinkedIn DM or email [email protected]

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📌 Senior Salesforce Developer (Navi Mumbai)
🏢 TECEZE
📍 Navi Mumbai