Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is transparent: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.





Brief description of position (key role & responsibilities):Should have good communication skills and would be interacting with internal stakeholders and to some extent with the end clientsShould have analytical ability and ability to understand the business impact of nos.Should be able to manage multiple teams and multiple location by providing KPI and driving itIn depth understanding of training metrics and impact to business metricIn depth understanding of TNI/ TNA process and ability to make recommendations for process improvementsLiaise with stakeholders to identify process improvement projects and launch it end to end with collaborationCreate value for the team by acting as a consultant for operations and identifying process improvement and quality related initiativesBe well versed in analyzing data and suggesting measures towards improving revenue generation for the functionMaintain vertical hygiene by ensuring reports, data and documents are in placePromote standardization by creating SOPsPromote behavioral training programs and promote the programs in order to ensure maximum participationAct as a mentor for the team and hold the team together by promoting an environment of learning and team workCritical competencies for the position:Team ManagementTraining & Presentation SkillsStakeholder ManagementClient ManagementAnalyzing & PlanningOwnershipCoaching & Counselling Skills

Qualifications

Graduate

📌 Senior Group Manager - Process Training (Pune)
🏢 Wns Global Services
📍 Pune