Location:

Kochi, Kerala, India

Employment Type:

Full-Time

Experience:

4-6 Years

Reports To:

Management

About the Employer

Our client is a fast-growing organization operating across multiple business verticals

, building and scaling businesses in Healthcare, FMCG, Manufacturing, Retail, Distribution, and other emerging sectors

. With a strong focus on operational excellence, innovation, and sustainable growth, the organization is committed to building scalable systems, standardized processes, and a culture of continuous improvement across its diverse portfolio.

As part of its growth journey, the organization is seeking a Senior Executive - Process Excellence to drive process optimization, strengthen business systems, and improve operational efficiency across departments and business units.

Position Summary The Senior Executive - Process Excellence will play a key role in identifying operational inefficiencies, designing scalable processes, developing SOPs, implementing systems, and driving continuous improvement initiatives across the organization.

The ideal candidate will possess solid analytical and problem-solving skills, with the ability to work closely with management and cross-functional teams to streamline workflows, improve productivity, and establish best practices that support business growth.

Key Responsibilities Process Optimization

- Analyze existing business processes and identify opportunities for improvement.
- Design, document, and implement standardized workflows and Standard Operating Procedures (SOPs).
- Simplify and optimize business processes to improve efficiency, quality, and productivity.
- Conduct root cause analysis and recommend sustainable solutions for recurring operational issues.

Business Systems & Operational Excellence

- Develop scalable systems and operational frameworks to support business growth.




- Drive continuous improvement initiatives across departments and business units.
- Identify automation opportunities and work with stakeholders to improve business processes.
- Ensure consistency in operational practices across multiple verticals.

Cross-Functional Coordination

- Work closely with department heads to understand operational challenges and recommend improvements.
- Coordinate cross-functional projects focused on operational efficiency and process standardization.
- Facilitate communication and alignment between business functions.
- Monitor implementation of process improvements and ensure timely execution.

Documentation & Governance

- Create and maintain SOPs, process maps, workflows, checklists, and operational documentation.
- Ensure documentation is updated, standardized, and accessible across departments.
- Support policy development and process governance initiatives.

Performance Management

- Develop and monitor operational KPIs and dashboards.
- Analyze performance data and identify trends, bottlenecks, and improvement opportunities.
- Prepare reports and presentations for management highlighting operational performance and improvement initiatives.

Project Management

- Support strategic and operational projects assigned by management.
- Track project milestones, risks, dependencies, and deliverables.
- Ensure projects are completed within agreed timelines and objectives.

Experience

- 4-6 years of experience in Process Excellence,



Business Operations, Business Process Management, Operational Excellence, Consulting, or Project Management.
- Proven experience in process optimization, SOP development, workflow design, and operational improvement.
- Experience working across multiple business functions or industries is preferred.
- Exposure to ERP systems, workflow automation tools, or business process improvement initiatives is an advantage.

Technical Skills

- Business Process Mapping
- SOP Development
- Workflow Design & Optimization
- Operational Excellence
- Process Improvement Methodologies
- Root Cause Analysis
- KPI Development & Performance Tracking
- Project Management
- Microsoft Excel & PowerPoint
- ERP/CRM Systems
- Process Documentation
- Business Analytics

Core Competencies

- Process Optimization
- Structured Problem Solving
- Analytical Thinking
- Continuous Improvement
- Business Acumen
- Stakeholder Management
- Cross-Functional Collaboration
- Project Coordination
- Communication & Presentation Skills
- Attention to Detail
- Planning & Organization
- Adaptability

Compensation & Benefits

- Competitive salary based on qualifications and experience.
- Provident Fund (PF) and statutory benefits.
- Health insurance coverage.
- Mobile/telephone reimbursement.
- Performance-based incentives.
- Learning, certification, and career development opportunities.

Why Join?

- Work directly with the management team on high-impact business initiatives.
- Drive process transformation across multiple business verticals.
- Build scalable systems that support long-term organizational growth.
- Gain exposure to diverse industries and business models.
- Be part of a dynamic, entrepreneurial organization where your ideas and improvements will have a direct business impact.

📌 Senior Executive – Process Excellence (Kochi, India)
🏢 I Know A Guy
📍 Kochi