? URGENT HIRING | IMMEDIATE JOINERS PREFERRED ?

? We’re Hiring: IT Executive (IT & Infrastructure)

? Noida (Sector 62) | ? WFO (On-site)

⚡ 6 Days Working | Rotational shifts

? Role Overview:

We are looking for a proactive and technically skilled Sr. IT Executive with 3-4 years of experience in managing IT operations within a call center environment. The candidate will be responsible for maintaining IT infrastructure, supporting users, ensuring system uptime, and handling day-to-day IT operations related to desktops, networks, telephony, and applications.

✅ Key Responsibilities:

IT Infrastructure & Support

- Provide L1/L2 technical support for desktops, laptops, printers, and peripherals.
- Troubleshoot hardware, software, network, and system-related issues.
- Install, configure, and maintain Windows/Linux systems.
- Manage user accounts, permissions, and access controls.
- Ensure smooth onboarding and offboarding of employees.

Call Center IT Operations

- Support dialer systems, softphones, headsets, and IP telephony.
- Monitor and maintain CRM/application accessibility for agents.
- Handle basic troubleshooting for VoIP, SIP, PRI, and call routing issues.
- Coordinate with telecom vendors and internet service providers for issue resolution.
- Ensure minimum downtime during operational hours.

Network & Security
- Monitor LAN/WAN, Wi-Fi, switches, routers, and firewall devices.




- Perform routine system health checks and preventive maintenance.
- Manage Active Directory, Firewall, and VPN-related activities.
- Monitor internet bandwidth and uptime.

Monitoring & Documentation
- Prepare daily IT health reports and incident logs.
- Coordinate with vendors for AMC, procurement, and repairs.
- Support IT audits and compliance requirements.

Required Skills

- Positive knowledge of Windows OS, networking, and hardware troubleshooting.
- Understanding of IP Telephony, Dialers, and Call Center infrastructure.
- Basic knowledge of Active Directory, DNS, DHCP, and VPN.
- Familiarity with monitoring tools like Zabbix, Grafana, or similar tools.
- Knowledge of cloud platforms such as Amazon Web Services will be an added advantage.
- Strong troubleshooting and communication skills.
- Ability to work in rotational shifts, if required.

Preferred Qualifications

- Bachelor’s degree in Computer Science, IT, or a related field.
- Certifications such as CCNA, MCSA, ITIL, or equivalent will be preferred.

Preferred Experience

- Experience in a BPO/Call Center IT support environment.
- Experience handling environments with 100+ users.
- Experience with CRM support, dialers, and network troubleshooting.
- Exposure to CCTV, biometric, and access control systems will be an added advantage.

📌 Senior Executive - IT (Noida)
🏢 Expedient Healthcare Marketing
📍 Noida