Description
Candidate should have analytical skills.
F&A; (Insurance) collections background is essential.
OTC(AR) Experience required.
Past work experience of SAP ERP will be of weightage advantage.
Good working knowledge of Microsoft Excel
Ensure that the guidelines are followed as per standard procedures.
Open to feedback.
Quality monitoring & review of accounts
Allocation of accounts as per the guidelines
Ensure timely closure of accounts.
Ensure that the quality of the transactions is in compliance with predefined parameters.
Ensure adherence to Company Policies and Procedures
Ensure fair methods are used to collect outstanding balance on the account.
Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns.
Achieving key targets for the process in line with the SLA (Service level Agreement)/KSFs (Key Success Factors)
Prepare reports of the accounts assigned to the team.
Preparing business review templates for performance review
Technical Skills -
Good Computer navigation skills, keyboarding skills
- Proficient in MS office – specially Excel
Process Specific Skills -
Possesses necessary knowledge of business concepts to effectively perform the job.
Effective negotiation skills
Makes decisions in a timely manner; shows good judgment about when to make decisions independently and when to collect more information or involve others.
Commits to achieving specific objectives and takes ownership for accomplishing them.
Effectively balances quality, customer service and productivity standards.
Make calls to the customer for collection or payment details.
- Work towards resolution of disputes
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Soft Skills -
Self-discipline
Result orientation
Adaptability
Presentation skills
Feedback skills
Goal oriented
Excellent written and verbal communication skills
Listening and comprehension skills
Questioning and Reasoning Skills
Customer Service focus and telephone etiquette
Ability to multitask, prioritize and manage daily work activities.
Responsibilities
Candidate should have analytical skills.
F&A; (Insurance) collections background is essential.
OTC(AR) Experience required.
Past work experience of SAP ERP will be of weightage advantage.
Good working knowledge of Microsoft Excel
Ensure that the guidelines are followed as per standard procedures.
Open to feedback.
Quality monitoring & review of accounts
Allocation of accounts as per the guidelines
Ensure timely closure of accounts.
Ensure that the quality of the transactions is in compliance with predefined parameters.
Ensure adherence to Company Policies and Procedures
Ensure fair methods are used to collect outstanding balance on the account.
Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns.
Achieving key targets for the process in line with the SLA (Service level Agreement)/KSFs (Key Success Factors)
Prepare reports of the accounts assigned to the team.
Preparing business review templates for performance review
Technical Skills -
Good Computer navigation skills, keyboarding skills
- Proficient in MS office – specially Excel
Process Specific Skills -
Possesses necessary knowledge of business concepts to effectively perform the job.
Effective negotiation skills
Makes decisions in a timely manner; shows positive judgment about when to make decisions independently and when to collect more information or involve others.
Commits to achieving specific objectives and takes ownership for accomplishing them.
Effectively balances quality, customer service and productivity standards.
Make calls to the customer for collection or payment details.
- Work towards resolution of disputes
Soft Skills -
Self-discipline
Result orientation
Adaptability
Presentation skills
Feedback skills
Goal oriented
Excellent written and verbal communication skills
Listening and comprehension skills
Questioning and Reasoning Skills
Customer Service focus and telephone etiquette
Ability to multitask, prioritize and manage daily work activities.
Qualifications
Graduate, MBA, 2 - 4 years
📌 Senior Executive (Noida)
🏢 EXL
📍 Noida