09 Aug
|
Mainstreet
|
Mumbai
Role Summary:
The Account Manager owns end-to-end client relationships for YouTube and Instagram management, from onboarding through monthly content delivery. A single point of contact between the client and internal production teams (scripting, shooting, editing, design), responsible for translating client goals into content plans, keeping delivery on schedule, and managing performance conversations.
Key Responsibilities:
Client Relationship Management
• Act as primary point of contact for assigned YouTube/Instagram client accounts
• Run onboarding for current clients: understand brand guidelines, content pillars, target audience, and posting cadence
• Conduct regular client calls/meetings (content review, performance review, planning)
• Manage client expectations on turnaround times, revision cycles, and platform limitations
Content & Production Coordination
• Convert client briefs into content calendars and shot lists for the production team
• Coordinate shoot schedules, script approvals, and edit timelines with internal teams (video, design, editing)
• Review content before client submission for quality, brand alignment, and platform fit (Reels, Shorts, long-form YouTube, carousels, etc.)
• Manage revision rounds: track feedback, ensure turnaround SLAs are met
Performance & Reporting
• Track channel/account performance (views, engagement, follower growth, watch time) across YouTube and Instagram
• Prepare monthly performance reports with insights and next-month recommendations
• Flag underperformance early and coordinate with the content/strategy team on course correction
Client Retention
• Monitor client satisfaction and proactively address dissatisfaction before it becomes churn risk
• Support renewal conversations with performance data
Internal Coordination
• Brief and follow up with video professionals, editors, and designers on deliverables
• Escalate resourcing or timeline conflicts to production leads
• Maintain a tracker
📌 Account Manager (Mumbai)
🏢 Mainstreet
📍 Mumbai