Job Description – Delivery Head - Custom Applications

Role Overview

TRUGlobal Software is seeking a seasoned and energetic Delivery Head to spearhead our strategic enterprise accounts, drive delivery excellence, and catalyze business expansion across key client portfolios in the United States. This executive position demands a high-caliber professional possessing an expert blend of technical leadership, corporate client relationship management, and comprehensive profit and loss (P&L;) accountability.
As a core pillar of our delivery organization, you will manage complex engineering ecosystems, lead high performing global delivery teams, and work hand-in-hand with CXO-level stakeholders to realize their strategic digital transformation roadmaps.

Key Responsibilities

Delivery Excellence & Team Governance
• Provide end-to-end management and strategic governance for enterprise-level applications and complex
custom software development programs (utilizing Java, .NET, and modern Digital Engineering stacks).
• Define, deploy,



and monitor robust delivery frameworks that assure predictable milestones, comprehensive
risk mitigation, and top-tier execution standards.
• Directly hire, mentor, and manage a team of 5–6 high-performing Technical Delivery Managers (TDMs),
establishing professional development pathways and accountability benchmarks.

Account Strategy & Portfolio Growth
• Cultivate and maintain long-term, trusted-advisor relationships with CXO-level corporate stakeholders,
including CIOs, CTOs, and Business Heads.
• Own and elevate customer satisfaction metrics, driving proactive initiatives to optimize Customer
Satisfaction (CSAT) and Net Promoter Scores (NPS).
• Partner closely with internal Sales and Pre-Sales business units to shape strategic deals, synthesize
custom solution architectures, and execute farming strategies to expand our footprint in existing accounts.

Financial Management
• Maintain complete P&L; responsibility for a strategic portfolio of US-base

📌 Delivery Head (Bengaluru)
🏢 TRUGlobal
📍 Bengaluru