Hiring: Support Engineer – Oracle Cerner Content 360 | 3M 360 Encompass & HDM Support
? Location: Hyderabad/Bengaluru/Chennai/Gurugram/Indore/Kolkata/Mumbai/Noida/Pune
? Experience: 4–7 Years
We are looking for a Support Engineer to join our Healthcare IT team and support Oracle Cerner EHR environments. This is an excellent opportunity for professionals with experience in 3M 360 Encompass, HDM (Healthcare Data Management), and Cerner Content 360 who are passionate about healthcare technology and production support.
Key Responsibilities
✅ Provide L2/L3 Production Support for 3M 360 Encompass and HDM applications integrated with Cerner Content 360
✅ Monitor system performance, batch jobs, and interfaces to ensure high availability
✅ Analyze, troubleshoot, and resolve production incidents, data issues, and system errors within defined SLAs
✅ Participate in the design, build, and configuration of 3M 360 rules, workflows, and content mappings
✅ Configure Cerner Content 360 components, clinical documentation content,



and coding logic
✅ Support application enhancements, upgrades, and releases
✅ Collaborate with clinical, coding, revenue cycle, and IT teams
✅ Coordinate with Oracle Cerner and 3M vendors for issue resolution and escalation management
Required Skills
✔ 2–5 years of experience in 3M 360 Encompass and HDM Support
✔ Hands-on experience in Production Support, Design, Build, and Troubleshooting
✔ Experience with Cerner Content 360
✔ Solid analytical and problem-solving skills
✔ Exposure to Healthcare IT applications and workflows
Nice to Have
➕ Knowledge of Cerner EHR ecosystem
➕ Experience working with clinical documentation and revenue cycle processes
If you're interested or know someone who fits this requirement, please share your updated resume or connect with me directly [email protected]

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