Position: Lead- Customer Claims
Position Reports to : Manager: Repair & Warranty
Job Location: Chennai

Teaser:
We are looking for an Assertive person who can handle Suppliers and Customers. Hands on experience towards sourcing quality, supplier quality, commercial aspects etc. Having experience in playing the interface between supplier and customer and an understanding of interpreting legal agreements.

Purpose of the Position:
Responsible for good and professional relations to the customers in connection with claim handling. Secure a consistent and effective global claim handling with background in customer contracts and procuration, incl. liability & commercially settlement of cases with customers.

Roles & Responsibilities:
Prioritize and escalated cases depending on severity and customer urgency.
Contribute to a global effective NCR handling system.
Entry point and NCR/repair handling for customer claims in KK Group for specific customers.
Establish a strong link back in the organization to improve the quality of claim affected components.

Main Tasks:




Customer contact with every aspects of warranty and repair cases.
Understand and determine mitigation action at customer.
Create customer return and upfront delivery – and follow up on these.
Create and initiate non-conformance reports – ensure customer feedback, based on cooperation with factory's quality department.

Educational background:
BE/B. Tech in Mechanical/Electrical or BSc or Master level (electrical or mechanical).

Years of Experience:
5 to 8 Years.

Skilled and managerial competencies:
Very good skills in building customer relations.
Insight at high level in the mechanism of purchasing-, warehouse-, BOM-, production-, sales- and quality- work functions - and actively conducting these functions when needed.
Commercial and financial understanding.

Personal characteristics:
Ability to communicate globally with customers and internally at all levels of the organization.
Assertiveness
Persistent a

📌 Claims Specialist (Chennai)
🏢 Kk group
📍 Chennai