Job Description: Assistant Restaurant Manager (ARM) – Fieno
Location: Colaba, Mumbai
Brand: Fieno – Italian Fine Dining (Churchgate Hospitality)
Role Overview
The Assistant Restaurant Manager (ARM) will be responsible for driving guest experience, service excellence, and floor leadership at Fieno.
This role requires a wine-forward hospitality professional with formal WSET certification, solid service fundamentals, and the ability to elevate dining into a curated, narrative-led Italian experience inspired by Campania.
Key Responsibilities
1. Guest Experience & Floor Leadership
Lead service on the floor to deliver warm, anticipatory, and personalized dining experiences
Ensure each table receives story-driven service aligned with Fieno’s philosophy (craft, provenance, nostalgia)
Handle VIP guests, reservations, and special occasions with finesse
Proactively manage guest feedback, recovery, and relationship building
2. Wine & Beverage Excellence (Core Requirement)
Curate and drive wine service rituals (presentation, decanting, pairing storytelling)




Recommend wine pairings aligned with menu philosophy (Campania-led, Italian regional authenticity)
Train team on:
Basic wine knowledge
Glassware & service standards
Pairing logic with menu dishes
Work closely with management on:
Wine list updates
Menu pairings
Seasonal beverage programs
3. Team Management & Training
Supervise and mentor Guest Service Executives and Captains
Conduct daily briefings focused on menu storytelling + wine pairing
Build a team culture of:
Discipline + warmth
Attention to detail
Passion for hospitality
Support recruitment, onboarding, and performance management
4. Operations & Service Standards
Ensure immaculate floor readiness at all times (mise en place, ambiance, cleanliness)
Maintain SOPs for:
Service sequence
Wine service protocols
POS & billing accuracy
Coordinate with kitchen for:
Smooth service flow
Course pacing
Monitor inventory (glassware, linens, service tools)
5. Sales & Revenue Focus
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📌 Assistant Restaurant Manager (Mumbai)
🏢 Churchgate Hospitality Private
📍 Mumbai