Overview

WELCOME TO SITA

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.

Are you ready to love your job?

The adventure begins right here, with you, at SITA.

PURPOSE

Ensure high product performance, reliability, and stability by proactively supporting products, resolving root causes of incidents, and implementing improvements that prevent recurrence. This role focuses on event management, automation, service deployment,



and operational integration to improve efficiency and collaboration across service operations.

What Will You Do

Build and maintain reliable support systems to ensure high availability and robust product performance.
Manage complex operational cases, incidents, and root cause analysis to deliver permanent fixes.
Define and maintain event catalogs, alerts, thresholds, and remediation actions.
Implement automation for provisioning, monitoring, deployment, self-healing, and recovery.
Collaborate with Product, Engineering, Service Architecture, and Operations teams to improve service readiness, availability, and performance.
Support customer success initiatives through reporting, documentation, communication materials, and process improvements.
Contribute to knowledge management resources such as FAQs, training materials, and operational guidance.
Apply data governance standards, monitor data quality, and act as a subject matter expert f

📌 Site Reliability Engineer/ Expert/ Specialist (India)
🏢 SITA
📍 India