Key Responsibilities: Project Implementation & Business Analysis · Lead and oversee the end-to-end project implementation lifecycle for current and existing clients. · Finalize Business Requirement Documents (BRD) and obtain necessary approvals/sign- offs. · Develop and execute implementation plans, ensuring alignment with client objectives. · Map customer processes (flow charts, SOPs) and align them with GoComet's solutions. · Conduct gap analysis and provide recommendations to enhance operational efficiency.

Customer

Success & Relationship Management · Serve as the primary point of contact for customers, ensuring seamless onboarding and adoption. · Foster strong relationships with C-level executives (CXOs, COOs) and key stakeholders. · Work proactively to identify challenges and provide solutions to optimize customer experience. · Monitor customer health scores, ensuring product utilization and satisfaction.

Project





Documentation & Reporting · Maintain detailed project documentation, ensuring clarity and compliance. · Provide weekly/monthly project status updates to internal teams and clients. · Track key project metrics, ensuring timely execution and quality delivery.

Process

Optimization & Internal Collaboration · Identify areas of process improvement and implement best practices. · Work cross-functionally with product, sales, and tech teams to drive innovation. · Contribute internal process improvement initiatives and team knowledge sharing.

Key Performing

Index · Customer onboarding & activation TAT · Project implementation success rate · BRD completion & approval timelines · Customer engagement & product adoption rates · CSAT (Customer Satisfaction) score · Process improvement contributions

📌 Senior Customer Success Implementation Manager (Thane)
🏢 GoComet
📍 Thane