General Position Summary:

Make an impact with our Digital Solutions team as a D365 Customer Insights Sr. Consultant. You will be responsible for the design and implementation of solutions using D365 CRM Model Apps (Sales, Customer Insight (Marketing) and Services). This role requires a deep understanding of business D395 Customer Insight, processes, data analysis, and the ability to develop and integrate solutions that enhance customer experience, operational efficiency and drive digital transformation.

At MNP Digital, we’re a team of highly skilled and creative thinkers that continuously support and learn from each other. We pride ourselves on translating our clients’ challenges into real results by leveraging technology – and that all starts with having the right people to deliver. We’ve created an environment where you’ll continuously grow, always have a voice and collaborate on work that’s meaningful and fulfilling.

If you’re ready to take your career into your own hands, you’ve come to the right place.

Responsibilities:

· Analyze business requirements and design solutions that leverage D365 Sales capabilities.

· Configure and customize D365 Sales and Customer Insight applications to meet specific business needs.

· Create detailed documentation of the solution design and configuration.

· Provide on-site support (when required) and assistance throughout the delivery and go-live phases of the project.

· Deliver end-user training to clients and colleagues.

· Act as a trusted advisor to clients, offering insights and recommendations to optimize their use of D365 Sales and Customer Insights.

· Work closely with clients to gather requirements, determine expectations, and finalize deliverables.

· Ensure quality project delivery and manage project timelines effectively.

· Collaborate with cross-functional teams, including developers, analysts, and other consultants.

· Demonstrate excellent communication skills, both written and verbal, to effectively convey complex concepts to clients and team members.

· Occasionally participate in responding to RFPs and RFQs as needed.

· Knowledge and experience with Microsoft Copilot for Sales & Customer Insight (AI) is an asset.

· Knowledge and experience with custom built Copilots (AI) using Copilot Studio or Azure Foundry (Studio) is also an asset.

· Identify assignment conflicts or issues and communicate to engagement Partner.





· Develop a thorough understanding of MNP’s services, businesses, and industry.

· Raise awareness of MNP through discussions at community events, including client and company-sponsored functions.

· Contribute to the development of recent ideas and approaches to improve work processes.

· Promote regular attendance, balanced lifestyle, and high standard of team wellness.

Requirements

Skills:

· Extensive experience with Microsoft Dynamics 365 Customer Engagement and related modules.

· Strong consulting skills with a focus on client engagement and solution alignment.

· Proficiency in configuring and customizing D365 Sales business application.

· Knowledge and understanding of Sales methodologies would be an asset.

· Strong understanding of data integration and migration processes.

· Proven ability to gather and document functional requirements and perform gap/fit analysis.

· Excellent foundational consulting skills, including analytical know-how, problem-solving, and team participation.

· Experience in delivering software solutions and functional configuration.

· Participate in solution design decisions and create comprehensive solution documentation.

· Awareness of scope management and change control processes.

· Strong written and verbal communication skills.

· Experience in delivering end-user training and creating training materials.

· Ability to present complex solutions to stakeholders in a clear and concise manner.

Education Qualification:

· Bachelor Or Masters in Technology OR

· Bachelor Or Master of Computer Applications OR

· Masters in Business Administration

Certifications:

· Microsoft Certified: Dynamics 365 Customer Insights (Data) Specialty

Experience:

· At least 4 years of experience implementing CRM Model Apps in the private or public sector.

· Experience of at least 1 end-to-end Microsoft Customer Insights implementation.

· Deep knowledge in Software Product Development processes and design, including Waterfall, Agile, and Hybrid.





· A good understanding of Microsoft Co-Pilot and Artificial Intelligence is a plus.

· Proven experience in complex integration of multiple systems.

Core Competencies and Personal Characteristics

- Integrity – professional whose honesty, integrity, confidentiality and high ethical standards contributes to effective leadership and optimal business relationships

- Energy – displays enthusiasm, optimism, drive and passion while maintaining a high level of productivity and a balanced lifestyle

- Diversity – understands the importance of different backgrounds, perspectives and experiences and is respectful of individual differences

- Communication – effectively expresses ideas and conveys information in business writing, conversations and interactions with others

- Client Service Excellence – understands the importance of quality client service by being courteous, responding to client requests in a timely manner and monitoring satisfaction

- Teamwork & Relationship Development – works collaboratively with team members in order to achieve a common goal and develops, maintains and strengthens relationships with others, both inside and outside the Firm

- Accountability – takes responsibility for one’s own performance by setting clear goals and tracking progress against those goals; is highly organized and uses personal judgement and decision making

- Flexibility – effectively manages multiple assignments, adapts to changing priorities and is able to work independently or as part of a team

- Work Ethic – consistently performs to high quality standards, is dependable and has a constant drive to improve

- Research & Analysis – questions inconsistencies in information and generates workable solutions by analyzing, gathering and organizing relevant information

- Stress Management – functions effectively when under pressure and maintains self-control in difficult situations

- Initiative – highly motivated self-starter who takes initiative with minimal supervision

- Accuracy – pays close attention to detail and ensures work and information are complete and thorough

- Willingness to Learn – enthusiastic and eager to meet challenges and assimilate new concepts

- Technical Expertise – demonstrates in-depth professional and technical knowledge when completing tasks

📌 Senior ConsultantCustomer Insights, Digital (Bengaluru)
🏢 wNy Consulting
📍 Bengaluru