Bengaluru, Karnataka

Job Summary

IT Business Systems Analyst - SAP SD/CS Functional (ECC)

10+ years experience The IT Business Systems Analyst - SAP SD/CS Functional will be responsible for supporting, enhancing, and optimizing SAP ECC Sales & Distribution (SD) and Customer Service (CS) processes. The role acts as the bridge between business stakeholders and technical teams, ensuring SAP solutions effectively support end-to-end order management, customer service, pricing, billing, and related business operations.

Key Responsibilities

Business Analysis & Stakeholder Management

Collaborate with business users to gather, analyze, and document functional requirements.

Translate business requirements into SAP SD/CS functional specifications.

Conduct process assessments and recommend improvements.

Facilitate workshops, requirement sessions, and solution reviews.

SAP SD Functional Support

Configure and support:

Customer Master Data

Material Master Data

Sales Orders

Pricing & Conditions

Delivery Processing





Shipping & Transportation

Billing & Invoicing

Returns and Credit Management

Resolve production issues and provide user support.

SAP CS Functional Support

Support service management processes including:

Service Orders

Service Notifications

Equipment Master

Installed Base Management

Warranty Processing

Service Contracts

Field Service Management integration (where applicable)

Skill Requirements

SAP ECC SD ConfigurationSAP ECC CS ConfigurationPricing ProceduresOrder-to-Cash (OTC) ProcessService Order ManagementIDocs and InterfacesMaster Data ManagementFunctional Specifications DevelopmentTesting & Defect Management

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📌 Senior Business Specialist (Bengaluru)
🏢 HCLTech
📍 Bengaluru