Company Description
Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
There’s another option. Freshworks. With a fresh vision for how the world works.
Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, Current Balance, Nucor, S&P; Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations.
Fresh vision. Real impact. Come build it with us.
Job Description




As a Lead Customer Success Manager, you will manage a portfolio of strategic customers across ANZ, APMEA, and India, helping them maximize the value of their investment in Freshservice. You will act as a trusted advisor, driving product adoption, customer health, renewals, and long-term success while partnering closely with Sales, Support, Product, and Professional Services.
Key Responsibilities
Manage strategic customer relationships throughout the post-sales lifecycle.
Drive product adoption, customer health, and business outcomes for Freshservice (EX/ITSM).
Build trusted relationships with IT leaders and executive stakeholders through regular business reviews.
Proactively identify risks, develop success plans, and improve customer retention.
Partner with Account Managers to identify expansion opportunities and maximize customer value.
Collaborate with cross-functional teams to resolve custo

📌 Lead - Customer Success (EX) Top Tier (Bengaluru)
🏢 FreshWorks
📍 Bengaluru