This role is for one of the Weekday's clients
Salary range: Rs 1200000 - Rs 2000000 (ie INR 12 - 20 LPA)
Min Experience: 8+ years
Location: Chennai, Tamil Nadu, India
JobType: full time
We are looking for an experienced IT support professional to join a global service desk function, contributing to high-quality end-user support and operational excellence. This role goes beyond standard L1 support and is suited for someone capable of independently handling complex technical issues, driving improvements, and contributing to automation initiatives.
You will act as a key contact for internal users across regions, with a strong focus on supporting a major delivery hub while ensuring consistent and efficient IT service experiences.
Key Responsibilities:
Provide advanced end-user support across multiple locations, ensuring smooth IT operations for a key regional office
Act as a primary contact point for incoming technical requests and incidents on a rotational basis
Diagnose and resolve complex issues across user devices, operating systems, and enterprise tools
Manage incidents,



service requests, and standard changes following structured service management practices
Take ownership of high-priority or escalated tickets within the service desk scope
Support onboarding and offboarding processes, including account setup, access provisioning, and device configuration
Install, configure, and maintain end-user hardware such as laptops, mobile devices, and peripherals
Maintain accurate records of IT assets and configurations within internal systems
Contribute to endpoint management and device compliance processes across different operating systems
Support lifecycle management of hardware, software, and licensing
Create and update documentation, knowledge base content, and standard operating procedures
Collaborate with internal technology teams such as infrastructure, security, and applications
Develop and utilize scripts to automate repetitive administrative and support activities

📌 Service Desk Technician (Chennai)
🏢 Weekday AI
📍 Chennai