About Position:

We are looking for an experienced AWS Connect SME with strong expertise in Amazon Connect architecture, contact flows, AWS Lambda, and enterprise integrations to lead design, implementation, migration, optimization, and support of contact center solutions. The role involves working as the technical authority, collaborating with customer stakeholders, architects, and delivery teams to drive scalable Amazon Connect solutions and ensure operational excellence.

Role: Amazon Connect Lead / Architect
Location: All Persistent Location
Experience: 8 to 16 Years
Job Type: Full time Employment

What You'll Do:

Act as the AWS Connect SME and technical lead for implementation, migration, optimization, and support programs.
Lead Amazon Connect architecture discussions, design reviews, solution recommendations, and technical governance.
Configure contact flows, routing profiles, queues, security profiles, user management, and contact center components.
Support contact center migration, modernization, managed services, hyper care, and operational excellence initiatives.




Design integrations with ServiceNow, CRM, IAM, APIs, and enterprise platforms using serverless architectures.
Develop AWS Lambda-based automation and API integrations, and provide L3 support, RCA, and production stabilization.
Participate in governance meetings, discovery workshops, customer workshops, and stakeholder discussions with Sydney-based teams.

Expertise You'll Bring:

8+ years of overall IT experience with 4+ years of hands-on Amazon Connect experience.
Strong capability in Amazon Connect, contact flows, routing profiles, queues, IVR design, user management, and contact center operations.
Hands-on experience with AWS Lambda, API Gateway, IAM, CloudWatch, DynamoDB, S3, Event Bridge, Step Functions, Python, Node.js, REST APIs, JSON, Git, and CI/CD.
Experience delivering Amazon Connect implementations, contact center migrations, and cloud-native solutions for global customers.
Preferred

📌 Amazon Connect Lead (Pune)
🏢 Persistent Systems
📍 Pune