About Position:

We are looking for an experienced Conversational Engineer with solid expertise in Amazon Connect, Amazon Lex, Conversational AI, Voice Bots, and NLP/NLU to design and build intelligent voice and chat experiences. The role involves creating self-service solutions, defining intents, dialogue flows, contact flows, and enterprise integrations while collaborating with solution architects, cloud engineers, business analysts, and customer stakeholders across global teams.

Role: AWS Connect Developer (Conversational AI Engineer)
Location: All Persistent Location
Experience: 6 to 13 Years
Job Type: Full-Time Employment

What You'll Do:

Design, build, and optimize conversational experiences using Amazon Connect and Amazon Lex.
Create intelligent voice, chat, and self-service solutions for customer support and IT service management use cases.
Define intents, utterances, slot management, dialogue flows, fallback handling strategies, and voice user experience design.
Configure Amazon Connect contact flows, IVR routing, queues, routing profiles, agents, and user management.




Develop AI-powered voice assistants, multilingual conversational experiences, and real-time voice-driven customer journeys.
Develop AWS Lambda functions and integrate Amazon Connect with CRM, ServiceNow, IAM, knowledge management, and third-party enterprise applications.
Analyze customer interaction data, improve bot performance, optimize intent recognition accuracy, and support dashboards.
Participate in discovery workshops, solution design discussions, deployment, production rollout, hyper care, and Agile delivery.

Expertise You'll Bring:

6+ years in software engineering and cloud technologies with 2+ years of hands-on Amazon Connect experience.
Strong expertise in Amazon Connect administration, contact flow development, routing profiles, queues, agent configuration, and contact center operations.
Hands-on experience in Amazon Lex, NLP/NLU concepts, intent design, dialogue management, p

📌 AWS Connect Developer (Bengaluru)
🏢 Persistent Systems
📍 Bengaluru