Role title

Consultant – AI Application Support (Level 2)

Role purpose (why the job exists)

Provide advanced Level 2 (L2) support for AI-based applications by performing
deep triage, troubleshooting, and resolution of incidents and service requests
escalated from L1 Service Desk. Distinguish functional queries from technical
incidents, restore service quickly, and escalate to L3 Product Support (Advisory
UK service lines) with complete diagnostic context. Strengthen operational
readiness for rapid scale (20 apps → 100+ apps) through knowledge management,
documentation, and observability/reliability improvements.

SFIA 8 accountability level

SFIA Level 4 – Enable

* Works under general direction within explicit frameworks and processes
* Resolves complex issues and delivers outcomes independently for assigned
services/applications
* Contributes to continuous improvement, operational readiness, and knowledge
maturity
* Influences L1 effectiveness through guidance, documentation, and deflection
content

📌 Watts Application Support Engineer – Consultant – MFT – KGS CH (Bengaluru)
🏢 KPMG Global Services
📍 Bengaluru