Job Title: Assistant Manager

Department: Banking service operations

About Business line/Function: The role sits within Banking service operations – Account manager, part of the Chennai hub of BNP Paribas India solutions private limited. We provide end‑to‑end custody, settlement services to institutional investors, fund managers and broker‑dealers across Asia and Europe. The team works closely with clients along with internal partners (operations, compliance, technology) to ensure seamless delivery of the bank’s solutions across asset classes and geographies.

Position Purpose: Act as the client Single Point of Contact (SPOC) to achieve client delight, coordinate internal teams, adhere to BNP Paribas policies and service‑level agreements (SLAs), and prevent breaches by delivering solutions on time and to the required quality.

Responsibilities

Direct Responsibilities

Serve as the lead SPOC for client accounts; understand client needs, anticipate requests and act as the trusted advisor.
Document client issues in the log‑file, devise and execute an action plan,



and follow through until resolution.
Communicate clearly and promptly with clients and internal teams on issues, queries, and status updates.
Forecast client transaction dates and proactively ensure settlements occur on the expected date, eliminating internal ambiguity.
Identify opportunities for straight‑through‑processing (STP) of manual activities and drive automation where feasible.
Escalate complex or high‑impact client requests/issues to senior management in a timely manner.
Maintain strong, long‑lasting relationships with clients, acting in compliance with Legal & Compliance requirements.

Contributing Responsibilities

Collaborate across functions (operations, technology, compliance, risk) to ensure client needs are communicated and resolved efficiently.
Recommend & implement process improvements; strive for continuous enhancement of existing and current workflows.
Analyze client complaints; resolve root

📌 Assistant Manager-Client Account Management (Chennai)
🏢 BNP Paribas
📍 Chennai