Company Description
Publicis Re:Sources is at the core of Publicis Groupe, the world's largest communications company. We are the only full-service, end-to-end shared service organization in the industry, enabling Groupe agencies to do what they do best: innovate and transform for their clients.
Formed in 1998 as a small team to service a few Publicis Groupe firms, Publicis Re:Sources has grown to 6,000+ employees in over 55 countries. We provide technology solutions and business services, including finance, accounting, legal, benefits, procurement, tax, real estate, treasury and risk management, information security, and global mobility — supporting 110,000+ employees across the Publicis Groupe network. Our people are at the center of everything we do, bringing curiosity, collaboration, and a commitment to excellence to their work every day.
Learn more about Publicis Re:Sources and the Publicis Groupe agencies we support at publicisresources.com
Overview




The Associate L2 is responsible for leading and managing Major Incidents to ensure timely service restoration within a 24x7 support model. The role involves assessing impact and urgency, coordinating resources, driving resolution, and maintaining accurate documentation. Strong communication, analytical skills, and ITIL knowledge are essential to perform under pressure in a fast-paced environment.Key Deliverables: • Adherence to SLA • Quick and Effective Resolution • Faster Engagement and Escalation Management • Transparent and Effective Communication
Responsibilities
• Ability to think and respond quickly during critical incidents. • Strong sense of ownership, accountability, and urgency in incident management. • Excellent verbal and written communication skills with the ability to provide clear, concise, and audience-appropriate updates. • Proven ability to multitask across incident coordination, stakeholder engagement, documentation, and follow-up activities. • Strong active listening and information-gathering skills t

📌 Associate Major Incident Management (Gurugram)
🏢 Publicis Groupe Holdings
📍 Gurugram