Job Purpose
The job holder will support the implementation and ongoing maintenance of the Operational Resilience framework.
Key Result Areas
Reporting to the Head of Business Continuity and Operational Resilience, this role is responsible for ensuring the effective implementation of the Operational Resilience Framework while supporting Crisis Management activities across the Group.
Operational Resilience
• Support the strategic direction, development, and implementation of the Operational Resilience Framework across Mashreq Group.
• Liaise with stakeholders across business units to proactively identify, map, document, and assess Critical Business Services.
• Facilitate cross-functional collaboration by engaging representatives from relevant departments, risk teams, and business units to ensure accurate identification and assessment of critical services.
• Define impact tolerances and acceptable levels of disruption for each Critical Business Service.
• Assist in developing recovery capabilities and support initiatives aimed at strengthening resilience across critical business services.
• Conduct periodic reviews of Business Impact Analyses and Threat Assessments, identifying internal and external risks, their likelihood, and potential impacts
• Support business units across the Group in developing, maintaining, and exercising their Business Continuity Plans.
• Serve as the subject matter expert (SME) on all aspects related to Operational Resilience and crisis management.
• Coordinate and effectively engage with stakeholders across the Group, including Technology, Third-Party Management, Security and other relevant business units.
• Lead and manage crisis management response during incidents ensuring effective communication and coordination for stakeholders across the group.
• Develop, facilitate, and execute crisis management simulation exercises for business units and the Crisis Management Team.
• Remain adaptable and support any additional resilience-related acti
📌 Senior Manager (India)
🏢 Mashreq
📍 India