Department: Clinical

Location: APAC-India-New Delhi

Description

About this opportunity

The iTero Training Specialist is responsible for supporting the iTero commercial integration with knowledge transfer, in-practice Ortho Training in APAC, support internal training to Align and distributor commercial organizations, and external education in supporting the development of education materials. The process includes interaction and communication with all customer-facing functions to clarify all inquiries and provide direct communication between Align Technology, our distributors and external customers. The focus will be on internal support as well as troubleshooting clinical issues for customers.

The main task is to ensure high quality of education for both internal and external customers on our iTero products and workflows. Responsible for maintaining a high quality of service in all interactions, fulfilling all functional/department KPIs for the managed geography with a smooth and productive service that meets the expectations and needs of customers and partners.



This role is also responsible for the alignment of the processes in place and ensuring their standardization across our different teams in the Asia Pacific region.

Role expectations

In this role, you will…

Provide training to customers in the areas of IOS (intra- oral scanner) and help them bridge the scanners with any required software/hardware to facilitate different clinical workflows, virtually or onsite.
Assist in the creation and/or review of the educational presentations, digital images and scans, marketing/sales materials, and clinical education materials related to the IOS (intra- oral scanner).
Support in investigation and analysis of Clinical/training-related customer inquiries, complaints, and troubleshooting for business continuity while routing the issue to the right channel.
Accurately and thoroughly document information in the company’s database(s) about each contact they handle followi

📌 iTero Training Specialist, Delhi (India)
🏢 Align Technology
📍 India