Key Account Manager Job Description (SOF)

Serve as the primary point of contact for a portfolio of 100150 key accounts, building strong, long-term client relationships.
Own overall PL accountability for all assigned accounts drive revenue growth, control costs, and maximize profitability.
Prepare and present financial forecasts, performance reports, dashboards, and insights using advanced Excel skills.
Develop and execute strategic account plans to meet growth targets, retention goals, and business objectives.
Identify upsell, cross-sell, and expansion opportunities within existing accounts to increase share-of-wallet.
Coordinate with internal teams (sales, marketing, operations, product, delivery) to ensure timely delivery and execution of client commitments.
Monitor and analyse key account performance metrics , trends, risks, and opportunities; take corrective actions where needed.




Conduct regular business reviews and strategy discussions with clients and internal senior leadership.
Address client issues proactively and ensure high levels of client satisfaction and retention .
Maintain accurate CRM records , pipeline visibility, and update account documentation, Stay updated on market trends and competitor activity that may impact key accounts.
Demonstrate cross-functional collaboration, flexibility, and cultural fit in a energetic, team-oriented environment.
Collaborate closely with cross-functional teams (IT, sales, marketing, product, operations, finance) to ensure seamless delivery and execution.

This job is provided by Shine.com

📌 Key Account Manager (Gurugram)
🏢 MTG Learning Media (MTG Books
📍 Gurugram