1. Automated member chasers for countries with online contracts for onboarding
completion
2. ZD chasers for members for offline contract countries, countries with
pre-registration and countries with biweekly and semi monthly payments
3. Calls to member for guiding on onboarding process and to have working
sessions if required
4. CREDAS verification for recent clients’ EOR members
5. Verification of member’s documents
6. Coordination with CSM/IM for deposit not cleared cases to have the deposit on
time
7. Escalating cases of rigid members where member is not submitting documents on
time
8. Ensure member is activated on or before start date1. End to end partner
management till we obtain fully executed contract
2. End to end member coordination to obtain all necessary documents and to have
member updated on progress of the case
3. Coordination with CSM/IM for passing on necessary information to client and
also to have contract approved
4. Coordination with CSM/IM for deposit not cleared cases to have the deposit on
time
5.



Coordination with Partner Management Team in case of escalations against the
partner where SLAs are not met
6. Confirming with partner about member’s payroll readiness and accordingly
activating the member in Ops Platform
1. Daily update of respective eligible cases in the Onboarding Tracker to track
case progress and where attention is required
2. Attending daily region standups to talk about the blockers and solutions with
the Manager1. Attending the ZD auto assigned offboarding ticket and ensuring
timely verification of the offboarding case in Ops
2. Coordination with Member Experience Team and CSM team in case of any
additional member or client coordination
3. Post verification notify the payroll POC for FnF calculation
4. In case of Termination cases close coordination to legal team to verify the
case in the correct time

1. Work with the Implementation, CSM, Product, Finance, Partners, address
day-to-day issues and challenges.
2. Escalate any red

📌 Jr. Onboarding specialist (Bengaluru)
🏢 Multiplier Technologies Private
📍 Bengaluru