Key Responsibilities:

* Operational Efficiency: Operations Account Managers aim to optimize
operational processes and enhance efficiency. Collaborate with internal
teams, to streamline workflows, resolve operational challenges, and ensure
timely and accurate delivery of products or services.
* Communication and Collaboration: To create a cohesive and collaborative work
setting effective communication and collaboration with internal teams and
stakeholders are crucial for an Operations Account Manager. Aim to foster
strong internal relationships, promote teamwork, and ensure smooth
coordination across departments.
* Resolution and Customer Satisfaction: When challenges or issues arise,
Operations Account Managers take the lead in resolving them. To act as a
liaison between clients and internal teams, ensuring timely and effective
resolution of problems.
* Revenue Growth: Responsible for revenue growth with the assigned key
accounts. Work towards identifying opportunities for upselling and
cross-selling products or services to maximize account profitability.




* Relationship Building: Building and nurturing solid relationships with key
stakeholders with the key accounts is crucial. Act as the main point of
contact, fostering trust and credibility with clients. Strong relationships
can lead to increased customer satisfaction, loyalty, and advocacy (measured
by NPS scorecard), this should lead to regular and repeat business.
* Customer Advocacy: To serve as advocates for the accounts within the
organization. To represent the customer's interests, voice their feedback and
concerns, and collaborate with internal teams to address any issues or
challenges.
* Measuring Performance: Measuring & Monitoring Account health, through regular
review meetings and engagements and monitoring account performance KPI/MIS
monitoring, building dashboards and conducting QBR/MBR. Managing escalations
and working across BU’s.

Qualifications and Competencies

* Customer orientation (under

📌 Manager - Customer Experience - Logistics - SCO (India)
🏢 we one
📍 India