Join Capgemini and be part of building next-generation customer experience solutions powered by Generative AI, Conversational AI, and AWS technologies. Work on large-scale enterprise transformation programs for global clients across industries.

Location : Hyderabad, Bangalore, Pune, Chennai
Experience : 6 Years to 15 Years

Key Responsibilities :

Design and implement Conversational AI and GenAI solutions using AWS services.
Build intelligent voice and chat experiences leveraging Amazon Connect, Bedrock, Lex, and Nova Sonic.
Develop AI-powered use cases such as Agent Assist, Call Summarization, Sentiment Analysis, and Knowledge Assist.
Integrate enterprise systems through APIs and cloud-native AWS services.
Collaborate with business and technology teams to deliver scalable contact center transformation solutions.
Drive innovation using LLMs, RAG frameworks,



and Agentic AI capabilities.

Required Skills :

Amazon Connect
Amazon Bedrock
Amazon Lex
Amazon Nova Sonic
AWS Lambda, API Gateway
DynamoDB, S3
EventBridge, Step Functions
CloudWatch, IAM
Generative AI & Conversational AI
LLMs (Large Language Models)
Prompt Engineering
RAG (Retrieval-Augmented Generation)
Vector Databases
Bedrock Knowledge Bases
Agentic AI
AI Guardrails

Contact Center Solutions
IVR Design
Voice Bots & Chat Bots
Agent Assist
Call Summarization
Sentiment Analysis
Contact Center Integrations

Positive to Have
Amazon Kendra
AI Model Fine-Tuning Concepts
Experience in enterprise-scale contact center modernization programs

📌 Conversational AI Engineer (Hyderabad)
🏢 Capgemini
📍 Hyderabad