KEY RESPONSIBILITIES

· Annual strategy planning for Ops & IT functions, including COO priorities, transformation themes, customer-impacting initiatives and efficiency agenda.
· Project management / monitoring of health of Tier 1 projects and COO-sponsored initiatives through structured charters, milestones, RAID logs, decision notes and governance dashboards.
· Identification of cost save opportunities, disruptive technology, automation, AI-led productivity opportunities and process simplification themes.
· Convert business priorities and leadership asks into execution plans with clear owners, timelines, dependencies, success metrics and perks tracking.
· Run post-implementation reviews to validate whether intended customer, operational, regulatory and financial outcomes were delivered.

Demand Management and Portfolio Governance
· Own the demand intake process for Ops, Digital and Technology initiatives emerging from COO office / business functions.
· Maintain a demand register covering objective, customer impact, regulatory criticality, value, effort, risk, dependency,



resource requirement and decision status.
· Facilitate prioritization forums across Operations, Digital, Technology, Finance, Risk and Compliance to sequence work based on strategic alignment, capacity and benefits.
· Provide portfolio-level visibility on approved, in-flight, deferred, parked and completed initiatives, including ageing, bottlenecks and escalation points.
· Manage capacity and resource conflict visibility with delivery teams to avoid overcommitment, duplication and delivery delays.

Budgeting
· Link project prioritization with cost, benefits, ROI, productivity impact and budget availability.
· Track financial benefits and cost-save delivery for transformation and demand-management initiatives.

Stakeholder Management and Communications
· Departmental communication for management forums like board meetings, weekly leadership reviews and COO governance forums.
· Manage COO Program

📌 Senior Manager – Strategy, Portfolio (Gurugram)
🏢 Axis Max Life Insurance
📍 Gurugram