09 Aug
|
Eclerx Services Limited, Mumbai, Maharashtra
|
Navi Mumbai
09 Aug
Eclerx Services Limited, Mumbai, Maharashtra
Navi Mumbai
2–5 years of WFM Scheduling experience in a BPO/Contact Center environment.
Strong understanding of Forecasting, Capacity Planning, Scheduling, Shrinkage, and RTA concepts.
Proficiency in Microsoft Excel.
Must have exposure of Scheduling .
Experience with WFM tools such as NICE IEX, Verint, Calabrio, Aspect, or equivalent scheduling platforms will be an added advantage.
Solid analytical, problem-solving, and communication skills.
Ability to work in a fast-paced, multi-site environment with flexible shifts.
? Interested candidates can share their updated resume at
[email protected]
📌 Associate Process Manager (Navi Mumbai)
🏢 Eclerx Services Limited, Mumbai, Maharashtra
📍 Navi Mumbai