Requirements

Roles & responsibilities:

1.

Account

Management

- Own end-to-end relationship management for Cooperative Banks and Regional Rural Banks (RRBs).

- Analyze account data and performance metrics to drive business growth and increase volumes.

- Monitor and maintain defined quality parameters, collaborating closely with banks to improve overall performance.

- Build and sustain strong relationships with key stakeholders, ensuring timely query resolution within defined TATs.

2.

Project

Management

- Provide onboarding support to banks for various NPCI products and services.

- Ensure timely resolution of all operational, technical, and process-related issues for assigned banks.

- Coordinate effectively with internal teams and external stakeholders to ensure smooth execution of activities and initiatives.

3. Stakeholder & Compliance Management

- Ensure adherence to regulatory requirements, NPCI guidelines, and audit standards across assigned banks.





- Act as a single point of contact for audits, reviews, and compliance-related queries.

4.

Process

Improvement & Automation

- Identify process gaps, inefficiencies, and dependency-driven activities.

- Drive automation and simplification of repetitive or redundant processes to improve efficiency and turnaround times.

- ​AI & Automation Capability: Proven ability to leverage AI tools (Copilot, ChatGPT, Claude, Gamma, Canva, etc.) for Automating workflows, generating insights from datasets, creating structured business presentations.

Key Skills & Competencies

- Stakeholder Management

- Strategic Thinking & Execution

- Data Analysis & Reporting

- Customer-Centric Approach

- Process Improvement & Optimization

- Risk Management & Compliance Awareness

- Solid Organizational Skills

📌 Senior Associate Customer Connect Unit (Mumbai)
🏢 NPCI
📍 Mumbai