A.

Key Accountabilities Base Operations & Performance: Operational Excellence • Contributing towards the maintenance of defined OTP levels Coaching and counselling allocated crew.

- Conducting daily crew briefings as defined in performance indicators – creating a service focus and customer delight with each crew set. Meeting with crew post-flight to enquire about the flight and customer feedback.
- Assisting in the implementation of measures to improve NPS ensuring timely corrective action. Communicating with crew – sharing ways to provide outstanding service, grooming excellence, appreciation for acts of service on board, willingness to cooperate during exigencies etc.
- Assisting in managing crew availability as defined in performance indicators.
- Assisting in conducting inquiries on discipline cases as per the defined process.
- Highlighting delays in grounded crew.
- Sharing appreciation and ensuring updating to crew files • Providing objective and timely inputs as defined in the process of crew promotion, contract renewal, and probation confirmation.
- Assisting with situational/operational exigencies, over and above day-to-day operations, as and when required. Safety:
- Reiterate safety updates to allocated crew.
- Contribution towards adherence to DGCA regulations, and conformance to audits.
- Escalating violations based on defined SOPs. Crew Engagement• Ensuring attendance by allocated crew and ground teams in periodic engagement activities.
- Understanding and addressing day-to-day crew concerns – including but not limited to hotel, transport, compensation, uniforms etc.
- Monitoring inputs by crew on internal communication platforms, recommending corrective action where required.

Rostering

- Communication of emergency leave requests by crew.
- Crew Training:



Assisting in the implementation of planned interventionsAdministration:
- Maintaining smooth operations at respective base and adherence to SOPs • Liaising with inter and intra departmental stakeholders for enhanced effectiveness• Coordinating with all stakeholders – internal and external – on matters related to crew and operationsPeople Management & Development:
- Managing and developing crew and ground reportees.Providing objective input based on performance and potential for the growth and development of reportees. B. Skills/Qualities Required Knowledge of Inflight Base Operations Operations Excellent Communication skills – body language, oral, written.Knowledge of Cabin Crew operations Empathic; even temperament; respectful and builds trust C. Educational and Experience RequirementsMinimum Education requirements Mandatory: Graduate in any discipline Preferred: Postgraduate in Management | Ops

D.

Key Eligibility

Criteria10 years of flying experience • Minimum 3 years in an in-flight people management role, with flying experience as cabin manager or cabin executive.

- Minimum 2 years tenure remaining before superannuation• This position is tagged at E2 level.

For Cabin

Managers & Cabin Executives mapped at D1 grade, may choose to voluntarily apply to a position tagged at E2 (Senior Associate).

- Candidates selected will have benefits applicable as per the grade of this position (E2).
- No Final Warning Letter or Warning Letter within the past year or pending issue based on guest, colleague• No BA+ (As per BA+ve policy)• No SRT/ART failures in the last 3 years• No SEP incidents related to flights for the last 3 years• Rating: 3 or above in last FY• Positive attendance record for last 01 year• BMI: within range: 18.5-24.9

📌 Senior Associate - CC Base Operations (Delhi)
🏢 Air India Careers
📍 Delhi