Job Summary The Level-2 Application Support Engineer will be responsible for providing end-to-end support for Bharat Bill Pay (BBPS) Online and Offline applications.

The role involves monitoring, managing, and supporting applications operating in a 24x7 mission-critical production environment.

The candidate will collaborate closely with Database, Infrastructure, Operations, and external stakeholders, including Banks and Non-Banking Financial Institutions, to ensure uninterrupted service delivery.

The primary objective of this role is to maintain near-100% application uptime through effective proactive and reactive maintenance. The position requires an individual contributor with strong problem-solving skills, the ability to learn quickly, and the capability to perform effectively in a high-availability environment.

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Key Responsibilities

· Identify, analyze, and resolve production issues in a timely manner.

· Perform proactive and reactive application maintenance activities.

· Troubleshoot production incidents efficiently with minimal impact on business.

· Deploy application patches and production builds in coordination with relevant teams.

· Write and optimize SQL queries for investigation and issue resolution.

· Perform bug fixes and support development teams in stabilizing applications.

· Conduct application sizing and performance assessments.

· Predict and prevent potential production incidents.

· Follow standard operating procedures (SOPs) and continuously refine them where required.

· Ensure compliance with security access control policies.





· Work in a 24x7 zero-downtime application support environment.

· Perform Disaster Recovery (DR) drills to ensure application resilience.

· Seamlessly manage and maintain production applications.

· Conduct Root Cause Analysis (RCA) and prepare RCA reports for production issues.

· Monitor application logs and analyze trends to prevent recurring incidents.

· Automate operational and monitoring tasks using shell scripting where applicable.

· Coordinate with cross-functional teams for incident resolution and service restoration.

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Mandatory Skills

· Core Java and Advanced Java

· Strong production issue debugging skills

· Unix / Linux operating systems

· SQL querying and database troubleshooting

· Incident management process knowledge

· Robust analytical and problem-solving skills

· Good written and verbal communication skills

· Hands-on experience in 24x7 production application support

· Knowledge of AI tools is mandatory

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Desired Skills

· Experience with ELK Stack for log monitoring and analysis

· Knowledge of Payment Systems domain

· Experience working with ticketing tools such as:

o JIRA o ServiceNow o Service Desk

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Key Success Criteria

· High availability and uptime of BBPS applications

· Proactive identification and mitigation of production risks

· Timely incident resolution with clear RCA documentation

· Effective coordination with internal and external stakeholders

· Continuous improvement of application support processes

📌 Senior Associate Application Monitoring & Change Management, NBBL (Hyderabad)
🏢 NPCI
📍 Hyderabad