Responsibilities

- Resolve Tier 1 queries and transactions related to core HR processes

- Maintaining data in Workday pertaining to employee life cycle activities related transactions

- Provide technical query resolution for ESS / MSS requests (Workday).

- Process employee leave and absence requests in accordance with company policies and applicable regulations.

- Maintain accurate employee leave records and documentation within HR systems (Workday).

- Review leave applications for completeness and follow up on missing information where required.

- Coordinate with HR, payroll, managers, and employees to ensure accurate processing of the leave-related queries.

- Respond to employee and manager queries related to leave balances, eligibility, and process guidelines. Monitor leave cases and ensure timely updates, approvals, and closures (Workday).

- Support administration of various leave types such as Long Leaves Maternity and Parental leave, vacation leave, unpaid leave, and other statutory or company-specific leave programs.

- Generate reports and dashboards related to leave trends, absenteeism, and process metrics.

- Ensure compliance with internal policies, service level agreements, and applicable labor regulations.

- Assist in audits and data validation activities related to leave and absence management.

- Demonstrate good proficiency in HR processes and standard operating procedures

- Communicate and distribute processes, policies, and other relevant documentation to employees needed to resolve the query/issue

- Managing Coordinating queries on Case management tool





- Ability to identify and escalate complex queries to appropriate owner

- Identify opportunities for process improvement and support implementation of operational efficiencies.

- Collaborate with cross-functional teams to support employee experience and operational excellence.

Preferable experience for APAC Region.

Key Skills

- Should have knowledge of Leave and Absence process.

- Demonstrating good understanding of core HR management practices, processes, procedures, and policies

- Good written and verbal communication skills

- Previous experience in Workday HR environment preferred or similar HR ERP desirable

- Knowledge of Case Management tool an added advantage

- Knowledge on MS Office Suite skills (Word, Excel, Outlook)

- Bachelor/Master s degree in Human Resources or Personnel Management

- 3-4 years of experience in HR or client services role preferred

Requirements

- Highly Organised and Self-motivated

- Ability to work in a quick-paced environment with constant deadlines

- Good Customer service skills using efficient processes

- Proactive in achieving results and seeking improvements

- Strong teamwork interaction and orientation

- Attention to detail and ability to work towards tight deadlines

- Ability to adapt and drive change to derive efficiencies/productivity

- Result oriented and Proactive in achieving results

Location: On-site - Gurugram, HR

Scheduled Weekly Hours: 40

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Senior Analyst - HR Operations (Gurugram)
🏢 Jones Lang LaSalle (JLL)
📍 Gurugram