About Us

Foodhub currently has 30,000+ restaurant, takeaway, stadia, hotel and bar clients in the UK, Ireland, USA, Canada, Nigeria, Grenada and ANZ. Today, Foodhub powers the technology behind many different QSR's, stadia and venue, online order, delivery and POS businesses, giving them a multi-solution tech stack to drive their business forward and open current revenue streams.

From the moment a consumer is thinking of placing an order, to the time the order arrives at their door and a review is posted to social media, Foodhub has solutions to drive the consumer experience, whilst adding extra value via our ecosystem of partners. The Foodhub Tech Stack is extensive: from Web and Mobile Ordering to 3rd Party Order Aggregation, Dispatch and Self-Delivery, complete Hardware/Software POS systems, extensive array of POS integrations, On-Premise Kiosks, QR Code Ordering and Payment, Table-side Mobile Order/Receipt Printers, plus an extensive product and development team to support all of this.

Years of Experience: 2 - 5 years of International Technical Support Experience

Key Responsibilities





Provide technical support for Android and iOS POS systems , including payment devices such as EMV, NFC card readers, and PIN pads
Troubleshoot POS software, hardware, and peripheral devices
Diagnose and resolve retail network issues (LAN, WAN, TCP/IP, VPNs, Firewalls)
Handle payment transaction, settlement, and connectivity issues
Perform device provisioning, configuration, and MDM management
Provide remote troubleshooting support to field devices
Analyze system logs and escalated incidents to identify root cause
Document troubleshooting steps and maintain knowledge base articles
Collaborate with Level 1, Level 2, Level 3 teams and external vendors
Ensure issues are resolved within defined SLA timelines
Maintain clear and professional communication with clients throughout the issue resolution process

Requirements

Required Technical Skills

Knowledge of POS systems and payment pro

📌 Sr.Technical Engineer (Chennai)
🏢 Foodhub
📍 Chennai