Job Description: Head of Customer Success
Location: Jaipur
Job Type: Full-Time
Company: Axestrack Software Solutions Pvt. Ltd.

About Axestrack

Axestrack is India’s leading Digital Logistics Solutions provider for Heavy Commercial Vehicles and the only Indian company featured in Gartner’s Market Guide for Fleet Management. With a solid footprint in India, Axestrack is rapidly expanding across Africa, the Middle East, and the US, delivering scalable, SaaS-based logistics solutions.

Role Overview
The Customer Success Head will own the end-to-end customer lifecycle across onboarding, adoption, retention, and expansion. This role is responsible for building and scaling a high-performing Customer Success organization that delivers measurable customer value, strong renewals, and sustained revenue growth.
You will work closely with Sales, Product, Engineering, and Support teams and act as the senior escalation owner for strategic and enterprise customers.

Key Responsibilities
Customer Success Strategy & Ownership




● Define and execute the Customer Success strategy aligned with company growth and revenue
objectives.
● Own customer health, churn reduction, Net Revenue Retention (NRR), and expansion outcomes.
● Establish scalable Customer Success playbooks, processes, and governance models.

Leadership & Team Building
● Build, lead, and mentor a high-performing team of Customer Success Managers and Account
Managers.
● Set clear goals, KPIs, and performance expectations for the team.
● Drive a culture of ownership, accountability, and customer-first execution.

Client Value & Executive Engagement
● Own relationships with key and strategic enterprise customers.
● Lead Executive Business Reviews (EBRs) and act as the final escalation point.
● Ensure customers derive measurable and sustained business value from Axestrack solutions.

Revenue Growth & Expansion
● Partner with Sales to drive renewals, upsell, and cross-sell opportunities.
● Enable the team to identify and close e

📌 Head of Customer Success (Jaipur)
🏢 Axestrack
📍 Jaipur