Provides technical support to clients via the telephone and/or Internet (e.g., instant message, email). Assesses nature of system or service issues and resolves technical or sophisticated support problems through independent judgment and advanced problem-solving skills.
This is a Remote role.
Demonstrated experience in writing and executing complex SQL and T-SQL queries using Microsoft SQL Server.
Basic understanding of Microsoft Windows Server administration and troubleshooting.
Experience supporting international clients across multiple regions and time zones.
Proven ability to provide high-quality application and product support in complex customer environments.
Hands-on experience troubleshooting issues related to Microsoft Windows Server and SQL Server.
Strong software support experience with excellent analytical and troubleshooting skills.
Experience performing issue diagnosis and root cause analysis through log analysis, tracing tools, and collaboration with cross-functional teams.
Good understanding of the Software Development Life Cycle (SDLC).
Experience managing and troubleshooting healthcare interfaces using HL7.
Ability to work effectively both independently and as part of a collaborative team.
Solid written and verbal communication skills with a customer-focused approach.
Ability to effectively prioritize and manage multiple tasks while consistently meeting deadlines.
Flexible to work across different shifts based on business requirements.
Responsibilities: -
Interact with customers to help troubleshoot and resolve highly complex product problems or issues.
Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, SQL Server, HL7, and bugs/enhancements.
Track and document inbound support requests and ensure proper notation of customer problems or issues.
Document problems and solutions to train lower-level support on how to properly address
📌 Technical Support Consultant (Pune)
🏢 Altera Digital Health APAC
📍 Pune
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