Product Manager 2
About Exotel

Exotel is the emerging market’s leading full-stack customer engagement platform and business-focused virtual telecom operator. Incorporated in 2011, Exotel’s cloud-based product suite powers 50 million daily engagements across voice, video and messaging channels. Exotel powers unified customer engagement to over 6000 companies in 60+ countries, including India, SE Asia, the Middle East, and Africa.
Today, some of the fastest-growing companies in the emerging markets (Ola, Swiggy, Flipkart, GoJek, Urban Company, HDFC Bank, Zomato, Oyo, etc.) manage their customer engagement with Exotel’s suite of communication APIs, Ameyo’s omnichannel contact centre (merger), and Cogno AI‘s conversational AI platform (acquisition) over the cloud. We are a $100 million Series D funded company with $60 million in ARR.
Role Overview

As a Product Manager 2, you will own the media and channel transport infrastructure that powers every customer conversation flowing through Exotel — from a live voice call hitting a voicebot,



to a customer DMing a brand on Instagram or WhatsApp. This is a deeply technical PM role sitting at the intersection of telephony infrastructure, real-time media, and digital messaging protocols. You will be the bridge between the CX/voicebot interface and the underlying SIP/RTP/physical media stack on one side, and the Exotel Messaging Framework (XMF) that unifies social and messaging DMs on the other. This role demands a strategic thinker, a meticulous planner, and an effective team leader who can align product development with organizational goals — while being comfortable going deep into telco and media protocol detail when needed.
Scope of Ownership
Voice Media & CX-to-Voicebot Interface: Own the product surface connecting the Customer Experience layer to voicebots — call setup/teardown, audio routing, media negotiation, and real-time signal quality. Working knowledge of SIP (signaling), RTP (media transport), codecs, jitter/packet

📌 Product Manager (Gurugram)
🏢 Exotel
📍 Gurugram