Business Process Analyst (ServiceNow)

Overview

ServiceNow is a key global platform used across Schneider Electric to support and enhance business processes throughout the organization. The ServiceNow Front Office team manages relationships with internal and external partners, ensuring alignment with business needs, demand management practices, process governance, communication, and training.

The Business Process Analyst (BA) plays a critical role in enabling the effective use of the ServiceNow platform by partnering with Service Owners, requesters, architecture teams, and process stakeholders. The BA ensures that requirements are understood, aligned with platform strategy, and efficiently delivered through standardized demand and governance processes.

Key Responsibilities

Collaboration with Service Owners and Requesters
Manage incoming ServiceNow requests and enhancements through the Demand Management process.
Validate and clarify business requirements with requesters as needed.
Ensure requests align with ServiceNow platform strategy, governance, and business goals.




Partner with ServiceNow Architecture and Operations teams to confirm requirements and design intent.
Support communication and end-user training associated with enhancements or new solutions.
Support the Demand Management Process
Contribute to the continuous improvement and definition of the end-to-end Demand Management process as recent capabilities are onboarded.
Communicate process expectations and updates to stakeholders.
Partner with Platform Architecture and Operations teams to help prioritize incoming demand based on strategy, value, and capacity.
Module Relationship Management

The ServiceNow platform includes modules supporting IT, HR, Third Party Risk Management, Strategic Portfolio Management, Software Asset Management, and more. The BA will serve as a key point of contact for one or more assigned modules by:

Ensuring adoption of best business and process practices for assigned modules.
Col

📌 ServiceNow Business Analyst (Bengaluru)
🏢 Schneider Electric
📍 Bengaluru