Senior Administrator - Data security and compliance, Presales

Experience: Not Available to Not Available years

Location: Bengaluru, India

Skills: Security Pre-Sales Processes, Governance, Risk, and Compliance (GRC) Methodologies, Analytical Skills, Knowledge Management, Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), ITIL Foundation

Job Summary The Sr.

Security

Pre-Sales Administrator plays a crucial role in ensuring exceptional customer support and operational efficiency. This position emphasizes advanced technical expertise in security pre-sales and governance, risk, and compliance (GRC) to troubleshoot complex incidents, analyze root causes, and implement robust solutions. The role significantly impacts customer satisfaction and contributes to the organization’s security posture.

Key Responsibilities

1.

Adhere To Quality Standards And Regulatory

Requirements While Implementing Company Policies In Security Pre-Sales Operations.

2.

Provide Advanced Support For Complex Incidents

Escalated By Analysts, Performing Root Cause Analysis And Implementing Effective Solutions For Technical And Security Issues.

3.

Contribute To





Value-Adding Activities Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts On Best Practices In Security Pre-Sales.

4.

Resolve Complex Support Tickets Within Agreed

Service Level Agreements (Slas) By Collaborating With Other Support Teams To Ensure Seamless Operations And Maintain A Robust Security Posture.

5.

Enhance Customer Experience And Satisfaction By

Achieving High First Call Resolution Rates, Minimizing Rejected Resolutions And Reopened Cases, While Proactively Mitigating Security Threats.

Skill Requirements

- In-Depth Knowledge Of Security Pre-Sales Processes And Governance, Risk, And Compliance (Grc) Methodologies.

2.

Strong Analytical And Troubleshooting Skills In

Handling Complex Incidents.

3.

Proficiency In Knowledge Management And Training

Delivery.

- Excellent Communication Skills To Foster Collaboration Across Teams And Ensure Customer Satisfaction.

Other Requirements

1.

Optional But Valuable Certifications: Certified Information Systems Security Professional (Cissp), Certified Information Security Manager (Cism), Or Itil Foundation

📌 Senior Administrator Data security and compliance, Presales (India)
🏢 HCL Technologies
📍 India