About The Company Infosys Consulting is a global leader in next-generation digital services and consulting. With a rich legacy of innovation and excellence, Infosys Consulting helps organizations across various industries transform their business models, optimize operations, and leverage cutting-edge technology solutions.

Committed to delivering sustainable value, the company combines deep industry expertise with advanced digital capabilities to enable clients to stay ahead in a rapidly evolving marketplace. Known for its collaborative approach and customer-centric philosophy, Infosys Consulting fosters a culture of continuous learning, diversity, and inclusion to drive impactful outcomes for its clients and employees alike.

About The Role The Salesforce CRM CoE Lead at Infosys Consulting is a strategic leadership position responsible for establishing and managing the company's Center of Excellence (CoE) dedicated to Salesforce solutions. This role involves shaping demand, structuring teams, defining commercial strategies, designing operating models, and initiating service delivery for Salesforce initiatives.

The ideal candidate will serve as a vital link between business stakeholders and the technical teams, ensuring that Salesforce transformation projects align with client objectives and industry best practices. This role requires a blend of deep Salesforce domain knowledge, leadership skills, and the ability to influence C-level executives and stakeholders. The Salesforce CRM CoE Lead will also play a key role in developing and executing strategies to grow and mature the Salesforce practice within the organization, fostering innovation and excellence across all engagements.

Qualifications The ideal candidate will possess a minimum of a Bachelor's or Master's degree, with an MBA preferred, showcasing strong academic credentials. Mandatory certifications include Salesforce Certified System Architect and Salesforce Certified Application Architect,



reflecting advanced expertise in Salesforce architecture and application development.

The candidate should have extensive experience leading teams of approximately 10 to 30 professionals, including architects, developers, and consultants, particularly within the financial services industry, with a focus on insurance and banking sectors. Proven experience in designing and implementing Salesforce-centric solutions, technical architectures, and governance frameworks is essential. The candidate should demonstrate excellent stakeholder management skills, with a history of building strong relationships with senior clients and influencing decision-making processes at the executive level.

Industry experience in financial services, especially in insurance and banking, is highly valued, along with strong communication, strategic thinking, and problem-solving abilities.

Responsibilities

- Establish and lead a comprehensive Salesforce Center of Excellence, setting frameworks, best practices, and governance standards to ensure high-quality service delivery.
- Design and implement scalable Salesforce solutions and technical architectures across multiple Salesforce Clouds, aligning with client business needs and industry standards.
- Define and enforce standards for data architecture, integrations, and security within the Salesforce ecosystem to ensure compliance and data integrity.
- Build and nurture strong relationships with senior client stakeholders, acting as a trusted advisor for Salesforce transformation initiatives and strategic planning.
- Lead, mentor, and manage a high-performing offshore team of architects, developers, and consultants,



fostering a culture of continuous improvement and innovation.
- Collaborate with sales teams to shape proposals, provide solutioning support, and contribute to pre-sales activities, ensuring alignment with client requirements and organizational capabilities.
- Develop and execute strategies for building, scaling, and maturing the Salesforce practice, including talent development, process optimization, and technology adoption.
- Stay abreast of industry trends, emerging Salesforce features, and best practices to ensure the CoE remains at the forefront of technological advancements.

Benefits At Infosys Consulting, employees are offered a competitive compensation package complemented by comprehensive perks including health insurance, retirement plans, and paid time off. The company promotes a flexible work environment that supports work-life balance and personal development. Employees have access to ongoing training programs, certifications, and leadership development initiatives to enhance their skills and advance their careers. Additionally, Infosys fosters a diverse and inclusive culture that values innovation, collaboration, and integrity, providing a stimulating environment where professionals can thrive and make impactful contributions. The organization also encourages participation in global projects, offering exposure to a wide range of industries and cutting-edge technologies.

Equal Opportunity

Infosys Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We believe that a diverse workforce fosters innovation and drives better business outcomes, and we are dedicated to providing equal employment opportunities to all qualified individuals.

📌 Salesforce CRM Lead (India)
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