Location: Bengaluru, Work From Office

Department: Sales / Learning and Development

Employment Type: Full-time

About TerraTern

TerraTern is one of the fastest-growing Global Talent Mobility Solutions, dedicated to guiding clients through seamless relocation journeys. We offer personalized visa assistance, job search support, and comprehensive resources to empower individuals pursuing opportunities abroad. Our commitment to client satisfaction and transparency ensures a smooth, reliable experience at every step of the immigration process.

Role Overview

TerraTern is looking for an experienced and performance-driven Sales Trainer to strengthen the capabilities of our B2C sales team. The role will involve designing and delivering engaging training programs, coaching sales representatives, improving product and process knowledge, and supporting the team in achieving business and revenue targets.

The ideal candidate should have strong knowledge of sales processes, excellent communication skills, and the ability to translate business requirements into practical training interventions. Experience in inside sales, consultative selling, immigration, education, study abroad, travel, financial services, or another B2C service industry would be an advantage.

Key Responsibilities

- Design and deliver structured training programs for new and existing sales team members.

- Train the team on lead handling, customer discovery, need analysis, product presentation, objection handling, negotiation, follow-ups, and closing.

- Develop training content, presentations, process guides, call scripts, role plays, assessments, and sales playbooks.

- Conduct workshops, refresher sessions, one-on-one coaching, and regular knowledge checks.

- Review sales calls, chats, and customer interactions to identify gaps and provide constructive feedback.





- Coach sales representatives on communication, consultative selling, customer engagement, and conversion improvement.

- Work closely with sales managers to understand performance gaps and create targeted development plans.

- Ensure the sales team has accurate, up-to-date knowledge of TerraTern’s services, processes, destinations, and customer journey.

- Support training for new products, policy updates, process changes, CRM usage, and compliance requirements.

- Evaluate training effectiveness through assessments, feedback, quality audits, and sales performance metrics.

- Track training attendance, completion, assessment scores, coaching interventions, and post-training performance.

- Collaborate with Sales, Operations, Product, and HR teams to maintain consistency in training and communication.

- Stay updated on customer expectations, sales trends, competitor offerings, and developments relevant to the global mobility industry.

Key Performance Indicators

- Improvement in new-hire ramp-up time.

- Training completion and assessment scores.

- Improvement in call quality and process adherence.

- Sales conversion, revenue, and target achievement after training.

- Reduction in recurring knowledge and process gaps.

- Improvement in customer experience and quality scores.

- Effectiveness of coaching and refresher training initiatives.

Required Qualifications and Skills





- Bachelor’s degree in Business Administration, Education, or a related field.

- 4–6 years of experience in sales training, sales coaching, sales enablement, or a similar role, mandatory 2 years of sales experience. Preferred few certifications in Training domain.

- Strong understanding of B2C and inside-sales processes.

- Hands-on experience in conducting product, process, soft-skills, and sales training.

- Excellent presentation, facilitation, communication, and interpersonal skills.

- Strong understanding of objection handling, negotiation, consultative selling, and conversion techniques.

- Ability to analyze sales performance and identify individual and team-level skill gaps.

- Proficiency in PowerPoint, Google Slides, analytics, Google Sheets, CRM platforms, and online training tools or AI tools.

- Strong documentation, reporting skills, flexible to travel our different branches.

Preferred Experience

- Experience in a high-growth startup or fast-paced sales environment.

- Experience training large or high-volume B2C sales teams.

- Prior experience in immigration, visa consulting, study abroad, education, travel, insurance, fintech, real estate, or other consultative B2C services.

- Familiarity with sales methodologies, call-quality frameworks, and performance coaching.

- Knowledge of local languages would be an advantage.

Why Join TerraTern?

- Opportunity to shape the capability-building function for a growing sales team.

- Exposure to the global mobility, immigration, and international career sector.

- Direct impact on sales performance, employee development, and customer experience.

- Rapid-paced and collaborative startup work environment.

- Opportunities for learning and professional growth.

📌 Sales Trainer (Bengaluru)
🏢 TerraTern
📍 Bengaluru