- Handle room reservation inquiries received via phone, email, WhatsApp, website, and online travel agencies (OTAs).
- Convert inquiries into confirmed bookings through effective sales and follow-up.
- Provide accurate information on room categories, tariffs, packages, offers, and resort facilities.
- Coordinate with the resort's Front Office and Operations teams to ensure smooth guest arrivals and special requests.
- Maintain accurate reservation records using the Property Management System (PMS).
- Manage booking modifications, cancellations, and guest requests. Follow up with potential guests, travel agents, corporate clients, and repeat customers to maximize occupancy.
- Assist in achieving monthly sales and occupancy targets.
- Generate reservation and sales reports as required by management.
- Maintain high standards of professionalism and customer service in every guest interaction.