– SALES EXECUTIVE

Department: Sales

Reports To: Managing Director

Location: Feroke Chungam, Kozhikode

Employment Type: Full-time

Job Purpose The Sales Executive is responsible for handling customer enquiries, generating sales, achieving assigned sales targets, maintaining customer relationships, and ensuring a smooth sales process from enquiry to order completion. The role also involves showroom support, product presentation, follow-up, and coordination with internal teams.

Key Responsibilities

1. Sales Target & Business Development

- Achieve assigned daily, weekly, and monthly sales targets.
- Generate current leads and convert enquiries into sales.
- Follow up with potential customers and dealers regularly.
- Identify opportunities to increase sales and business growth.
- Promote premium and add-on products through up-selling and cross-selling.

2. Customer Handling & Sales

- Attend to customers and understand their flooring requirements.
- Explain product features, specifications, pricing, and offers clearly.
- Suggest suitable products based on customer requirements and budget.
- Prepare quotations and coordinate orders.
- Handle customer queries professionally and ensure customer satisfaction.

3. Lead Follow-up & Conversion

- Follow up with enquiries through phone, WhatsApp, and other communication channels.
- Maintain proper records of leads and follow-up status.
- Convert enquiries into confirmed orders.
- Ensure timely follow-up until the sale is completed.

4. Dealer & Customer Coordination

- Maintain good relationships with dealers, architects, builders, and tile/flooring professionals.
- Communicate with dealers and potential clients when required.
- Develop new customer and dealer relationships.
- Support repeat business and referrals.

5. Sales Reporting

- Submit daily sales reports and updates to the Sales Manager.
- Maintain accurate records of enquiries, orders, follow-ups, and sales.




- Update sales/CRM records regularly.
- Report customer requirements, market feedback, and sales challenges.

6. Product Knowledge & Showroom Support

- Maintain good knowledge of all flooring products, pricing, features, and availability.
- Ensure products and displays are presented neatly and professionally.
- Keep product samples and display information updated.
- Assist customers in selecting suitable products from the showroom.

7. Customer Complaint & After-Sales Support

- Handle customer concerns professionally and coordinate with the concerned team for resolution.
- Follow up on orders, deliveries, and customer requirements.
- Minimize complaints, cancellations, and order-related issues.
- Maintain strong customer relationships for repeat business.

8. Google Reviews & Customer Feedback

- Encourage satisfied customers to provide genuine Google reviews.
- Collect customer feedback regarding products and service.
- Communicate negative feedback or complaints to the concerned manager.
- Support the company in improving customer satisfaction.
- 9. Coordination with Internal Teams
- Coordinate with billing, accounts, warehouse, delivery, marketing, and CRM teams when required.
- Ensure proper communication regarding customer orders and requirements.
- Follow company sales procedures and guidelines

Requirements

- Good communication and interpersonal skills
- Customer-handling and negotiation skills
- Sales-oriented and target-driven attitude
- Willingness to learn about flooring products
- Previous sales experience will be an advantage
- Two-wheeler & valid driving license, if field visits are required

Benefits

- Attractive incentives
- Paid Leave and Paid time off

Interested candidates can contact: (phone hidden) Contact us for more details and to apply for the position.

Pay: ₹12,005.71 - ₹33,517.56 per month

Benefits

- Health insurance
- Internet reimbursement
- Leave encashment
- Paid sick time
- Paid time off

Work Location: In person

📌 Sales Executive (Kozhikode)
🏢 MANGADAN FLOORINGS
📍 Kozhikode